Privacy Policy

7.2 Facebook

7.2.1 Description and scope of data processing

We have integrated Facebook on the website. The Facebook button can be found on the website at the bottom right. Responsible for data processing is: Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA.

If an affected person lives outside the US or Canada and Facebook processes data, the person responsible is: Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland.
If the user clicks on the Facebook button, the website of Facebook will be opened. By accessing Facebook through our website, Facebook will receive the respective reference data of us. Through this Facebook receives the information that the user has visited our website. The plug-ins used by Facebook can be accessed at: developers.facebook.com/docs/plugins/
If, at the time of visiting our website, the user is logged in on Facebook (it does not matter if it is their own Facebook account), Facebook receives further information, such as which pages the user has visited our website. Facebook collects this information, so theoretically it is possible to assign this information to the Facebook account. The same applies to the "Like" button or when using the comment field; Facebook can also assign this information to the respective logged-in Facebook account.
For more information on the topic of data protection on Facebook, we refer to the following data policy of Facebook: www.facebook.com/about/privacy/
According to own data stores Facebook following data:

•    Date and time of your visit,
•    The IP address where the Social Plugin is located,
•    Additional technical data such as the IP address,
•    Browser type,
•    Operating system,
to optimize the services of Facebook.

7.2.2 Legal basis of data processing

The legal basis for data processing is Art. 6 para. 1 s. 1 lit. a) GDPR. Our interests are to provide information about our company and to keep in contact with our customers and prospective customers.

7.2.3 Purpose of data processing

We use social media to promote our company. We also want to give you the opportunity to interact with social media through our website.

7.2.4 Duration of storage

Facebook claims to store your data for a period of 90 days. At the end of the 90 days, the data will be anonymized so that they cannot be further associated with you.

7.2.5 Right to objection and erasure

You have the possibility to revoke your consent to the data processing at any time. Please contact our data protection officer. To prevent this form of processing, the user has to log out of Facebook and delete all cookies before visiting our website. Other settings and disagreements regarding the use of data for advertising purposes are possible within the Facebook profile settings or via the US page or the EU page of Facebook. The settings are platform independent, they are adopted for all devices, such as desktop computers or mobile devices.

7.3 Instagram

7.3.1 Description and scope of data processing

We have integrated the services of Instagram on this website. Instagram can be reached via the button at the bottom right of our website. Responsible for data processing is: Instagram LLC, 1 Hacker Way, Building 14 First Floor, Menlo Park, CA, USA.
If the user clicks on the Instagram button, the website of Instagram will be opened. By accessing the Instagram website via our website ("through clicking the button"), Instagram receives the information that the user has visited our website.

If, at the time of visiting our website, the user is simultaneously logged in via an Instagram account (it does not matter if it is your own account), Instagram will receive further information, such as which pages of or website the user visited. Instagram collects this information, so theoretically there is the possibility to assign this information to the Instagram account. For more information on privacy, we refer to the following data policy of Instagram: help.Instagram.com/155833707900388 and www.Instagram.com/about/legal/privacy

7.3.2 Legal basis of data processing

The legal basis for data processing is Art. 6 para. 1 s. 1 lit. a) GDPR. Our interests are to provide information about our company and to keep in contact with our customers and prospective customers.

7.3.3 Purpose of data processing

We use social media to promote our company. We also want to give you the opportunity to interact with social media through our website.

7.3.4 Duration of storage

Facebook claims to store your data for a period of 90 days. At the end of the 90 days, the data will be anonymized so that they cannot be further associated with you. To our knowledge, this also applies to Instagram data.

7.3.5 Right to objection and erasure

You have the possibility to revoke your consent to the data processing at any time. Please contact our data protection officer. To prevent this form of processing, the user has to log out from Instagram and delete all cookies before visiting our website. Other settings and disagreements regarding the use of data for advertising purposes are possible within the Instagram profile settings or via the US page or the EU page of Instagram. The settings are platform independent, they are adopted for all devices, such as desktop computers or mobile devices.

7.4 YouTube

7.4.1 Description and scope of data processing

We have integrated the services of YouTube on this website. Responsible for data processing is: YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. YouTube, LLC Data processing for the European Economic Area and for Switzerland is carried out by: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

If the user clicks on the YouTube button or link, a website of YouTube will be opened. This might also happen in form of a small window in our website (a so-called iframe). By accessing YouTube's website through our website ("per click"), YouTube receives the information that the user has visited our website. If, at the time of visiting our website, the user is logged in via a YouTube account (it does not matter if it is their own), YouTube will receive further information, such as which pages were entered on our website by the user. YouTube collects this information, which theoretically gives you the opportunity to associate this information with the YouTube account. For more information about privacy, please refer to the following data policy from YouTube: policies.google.com/privacy

7.4.2 Legal basis of data processing

The legal basis for this data processing is Art. 6 para. 1 s. 1 lit. a) GDPR. We use YouTube to make our company better known.

7.4.3 Purpose of data processing

We use social media to promote our company. We also want to give you the opportunity to interact with social media through our website.

7.4.4 Duration of storage

Data collected by YouTube (Google) will be deleted by the controller after a fixed retention period of 9 to 18 months.

7.4.5 Right of objection and erasure

You have the possibility to revoke your consent to the data processing at any time. Please contact our data protection officer. To prevent the processing of data by YouTube, you have the possibility to log out of YouTube and delete all cookies before visiting our website. Additional settings and objections on the use of data for promotional purposes are available within the YouTube Profile settings.

7.5 WhatsApp

7.5.1 Description and scope of data processing

We offer you the possibility in our mobile view to contact us via WhatsApp via your mobile phone. This is only possible if you have or install WhatsApp on your mobile phone. The advantage for you is that you can contact us via WhatsApp. Responsible for the data processing together with us:
WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour Dublin 2, Ireland.
By contacting whatsApp, we automatically receive the following information from WhatsApp:

•    Your phone number
•    Your username on WhatsApp
•    Your profile picture
•    Your profile info
•    If necessary, Your status
•    If applicable, when you were last online on WhatsApp
•    Your message
•    If necessary, you have received and/or read our messages

For more information on how WhatsApp Web works and the privacy settings of your social media account, please refer to WhatsApp's privacy policy and terms of use at: www.whatsapp.com/legal/ and www.whatsapp.com/legal/

7.5.2 Legal basis of data processing

The contact via WhatsApp and the associated disclosure of their data is voluntary. The processing is therefore carried out based on Art. 6 para. 1 s. 1 lit. a) GDPR.

7.5.3 Purpose of data processing

With data processing, we aim to make it easy and every day for many people to communicate. This makes it easier for you and us to quickly exchange general service notes and tips in case of problems with the use of our website.

7.5.4 Duration of storage

We will delete your data immediately after responding to your service request. In rare cases, however, we may keep your data for an extended period. This may result from legal or contractual obligations. WhatsApp deletes your data as soon as the purpose of the data processing has been achieved or you have deleted your account on WhatsApp and no legal, contractual, or official regulations prevent deletion.

7.5.5 Right to objection and erasure

The contact via WhatsApp is voluntary and can be terminated at any time. You have the option to revoke your consent to data processing, see Art. 7 GDPR. A revocation shall take effect from the date on which it is pronounced. It has an impact for the future. You can revoke your consent at any time. This can be done by telephone, by post, by e-mail or by other means. The amount of disclosure of your data depends on your individual privacy settings in WhatsApp Messenger. Read more here: www.whatsapp.com/legal/

8. Tools for advertisement and marketing

Tools are also included on our website to ensure that our website is displayed to you during an internet search, as a relevant search result or as an advertisement. Below, the programs used in connection with our website have been broken down for you:

8.1 Google Ad Manager (former Double Click)

8.1.1 Description and scope of data processing

We use Google Ad Manager. Data processing for the European Economic Area and for Switzerland is carried out by:

Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Google Ad Manager uses information of your visits of this and other websites to generate advertisements of products and services that might interest you. For further information on the methods used or what you can do to prevent Google Ad Manager from using this information, please refer to the following link: www.google.de/policies/technologies/ads/.

8.1.2 Legal basis of data processing

Legal basis is Art. 6 para 1 s. 1 lit. a) GDPR.

8.1.3 Purpose of data processing

We use Google Ad Manager to generate advertisements for our website visitors. Our interest is to cooperate with other companies to reach a broader audience.

8.1.4 Duration of storage

The data will be deleted as soon as they are no longer needed for our recording purposes.

8.1.5 Right to objection and erasure

You have the possibility to revoke your consent to the data processing at any time. Please contact our data protection officer. The setting of cookies can be prevented at any time by appropriate settings in your internet browser. The cookies already set can also be deleted in the settings of the internet browser. We keep in mind that preventing the setting of cookies may result in not all features being fully available.

8.2 Google Ads und Google Conversion Tracking

8.2.1 Description and scope of data processing

We have integrated the services of Google Ads (formerly Google AdWords) on this website. Google Ads is an Internet advertising service. The data processing for the European Economic Area and for Switzerland is carried out by:
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
If you have reached our website through a Google ad, Google will set a so-called conversion cookie on your system. With regard to the explanations on cookies, reference is made to the passage on cookies. The conversion cookie is used to create and analyze visit statistics. The conversion cookie stores the IP address when you visit the website. This data is stored in the United States. It is possible that Google also passes this data on to third parties. Regarding Google's further privacy notices, please refer to: www.google.de/intl/de/policies/privacy/

8.2.2 Legal basis of data processing

The legal basis for data processing is Art. (a) GDPR. Our interest lies in improving our awareness.

8.2.3 Purpose of data processing

We use GoogleAds to target advertising of our company in Google's search engine results.

8.2.4 Duration of storage

30 days after setting the conversion cookie, the cookie loses its validity. This means that you can no longer be identified. Within these 30 days, both we and Google can track which subpages have been accessed due to the conversion cookie.

8.2.5 Right to objection and erasure

You have the possibility to revoke your consent to the data processing at any time. Please contact our data protection officer. The setting of cookies can be prevented at any time by appropriate settings in your internet browser. The cookies already set can also be deleted in the settings of the internet browser. We keep in mind that preventing the setting of cookies may result in not all features being fully available. You can use this link www.google.com/settings/ads/plugin permanently prevent data processing in your browser. As a result, it is possible that features of our website will no longer be fully available. It is also possible in the browser settings only to contradict the cookies for conversation tracking and thus the user-related advertising by Google. To do this, please click on the following link: www.google.de/settings/ads. Please note that a new setting will be required if you delete the cookies in your browser. You can also disable user-related ads that are part of the self-regulatory "About Ads" campaign by clicking on the following link. Please note that a new setting will be required if you delete the cookies in your browser.

9. Other tools of third-party providers

We also use third-party providers to help us with the site's appearance and functionality. These are listed below:

9.1 Google Maps

9.1.1 Description and scope of data processing

This site uses the Google Maps map service via an API. Data processing for the European Economic Area and for Switzerland is carried out by:
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Further information about handling user data, can be found in the privacy policy of Google under www.google.de/intl/de/policies/privacy/ and www.google.com/intl/de_de/help/terms_maps.html

9.1.2 Legal basis of data processing

The legal basis is Art. 6 para. 1 s. 1 lit. a) GDPR. It is in our interest to use a modern way to present you our location information in an interactive way.

9.1.3 Purpose of data processing

The use of Google Maps helps you to easily see where places like our location are and additionally provides further means to interact like a route planner.

9.1.4 Duration of storage

We process personal data only as long as necessary. As soon as the purpose of the data processing is fulfilled, erasure of the data is carried out according to the standards of the erasure concept, unless legal or contractual regulations oppose this.

9.1.5 Right of objection and erasure

Consent given can be revoked at any time by sending a message to our data protection officer. Data processing is mandatory in order to be able to display the location on our website.

9.2 Mittwald

9.2.1 Description and scope of data processing

On our website we use the services of the hosting provider Mittwald. The data processing is carried out by:
Mittwald CM Service GmbH & Co. KG, Königsberger Str. 4 - 6, 32339 Espelkamp, Germany.
When you access our website, data, your IP address, will be stored and processed for technical reasons. Additional information on data protection at Mittwald can be found: www.mittwald.de/datenschutz

9.2.2 Legal basis of data processing

The data processing is based on Art. 6 para. 1 s. 1 lit. f) GDPR. Our legitimate interest lies in informing you on the Internet about our services and making our website accessible to you.

9.2.3 Purpose of data processing

The data processing is carried out for the purpose of enabling the use of the website. It is used for system security, the technical administration of the network infrastructure, as well as the optimization of the Internet offer.

9.2.4 Duration of storage

The data will be deleted as soon as the purpose of the processing has been fulfilled and no legal regulations prevent deletion. This is usually the case after 60 days at the latest.

9.2.5 Right to objection and erasure

In addition, you can object to this processing at any time with us or with the data protection officer of Mittwald. If you wish to exercise any of these rights, you can contact the Data Protection Officer of Mittwald: Andreas Durnio, Königsberger Straße 4-6, 32339 Espelkamp, phone: +49-5772-293-100, fax: +49-5772-293-333, e-mail: datenschutz@mittwald.de.

10. Service providers from third countries

In order to be able to provide our services, we use the support of service providers from third party countries (non-EU countries). In order to ensure the protection of your personal data in this case, we conclude processing contracts with each - carefully selected - service provider. All of our processors provide sufficient guarantees to implement appropriate technical and organizational measures. Our third country data processors are either located in a country with an adequate level of data protection (Art. 45 GDPR) or provide appropriate safeguards (Art 46 GDPR). Below you may find our categories of processors, the country they are located at and the safeguards or guarantees they provide:

We use the support of the following providers:
Adequate level of protection: The provider comes from a country whose level of data protection has been recognized by the EU Commission. For more information, see:
ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en

•    Matomo, New Zealand, third country with adequate protection level acc. Art. 45 para. 3 GDPR,

ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en
EU standard contract clauses: Our provider has submitted to the EU standard contractual clauses to ensure secure data transfer. For more information, see:
eur-lex.europa.eu/LexUriServ/LexUriServ.do

•    Instagram, Social media, USA, EU standard contractual clauses
•    Facebook, Social media, tracking, USA, EU standard contractual clauses
•    Google, Social media, tracking, marketing, maps, USA, EU standard contractual clauses
•    WhatsApp, Social media, USA, EU standard contractual clauses

11. Your rights

You have the following rights with respect to the personal data concerning you:

11.1 Right to withdraw a given consent (Art. 7 GDPR)

If you have given your consent to the processing of your data, you can withdraw it at any time. This will affect the admissibility of processing your personal data by us for the time after you have withdrawn your consent. To withdraw your consent, contact us personally or in written form.

11.2 Right of access (Art. 15 GDPR)

You have the right to obtain from us confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to your personal data and the following information:
•    the purpose of processing;
•    the categories of personal data concerned;
•    the recipients or the categories of recipient to whom your personal data have been or will be disclosed, in particular recipients in countries outside of the EU or international organisations;
•    where possible, the envisaged period for which your personal data will be stored, or, if not possible, the criteria used to determine that period;
•    all available information on the source of your personal data;
•    the existence of automated decision-making, including profiling, referred to Art. 22 para. 1 and 4 GDPR and, in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for you.
In the case of such a request, you must provide enough information about your identity to proof that the request concerns your own personal data.

11.3 Right to rectification and erasure (Art. 16, 17 GDPR)

You have the right to obtain from us without undue delay the rectification and completion of inaccurate personal data concerning yourself.

You may also request the erasure of your personal data if any of the following applies to you:
•    the personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed;
•    you withdraw consent on which the processing is based according to Art. 6 para. 1 s.1 lit. a) or Art. 9 para. 2 lit. a) GDPR, and where there is no other legal ground of processing;
•    you object to the processing pursuant to Art. 21 para. 1 GDPR and there are no overriding legitimate grounds for the processing, or the you object to the processing pursuant to Art. 21 para. 2 GDPR;
•    the personal data have been unlawfully processed;
•    the personal data have to be erased for compliance with a legal obligation in Union or Member State law to which we are subject;
•    the personal data have been collected in relation to the offer of information society services referred to in Art. 8 para. 1.

Where we made the personal data public and are obliged to erase the personal data pursuant to Art. 17 para. 1 GDPR, we, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that you have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

These rights shall not apply to the extent that processing is necessary:
•    for exercising the right of freedom of expression and information;
•    for compliance with a legal obligation which requires processing by Union or Member State law to which we are subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
•    for reasons of public interest in the area of public health in accordance of Art. 9 para. 2 lit. h) and i) as well as Art. 9 para. 3 GDPR;
•    for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Art. 89 para. 1 GDPR, in so far as the right referred to above is likely to render impossible or seriously impair the achievement of the objectives of that processing, or
•    for the establishment, exercise or defence of legal claims.

11.4 Right to restriction of processing (Art. 18 GDPR)

You shall have the right to obtain from us restriction of processing where one of the following applies:
•    the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of the personal data;
•    the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
•    we no longer need the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims;
•    you have objected to processing pursuant to Art. 21 para. 1 GDPR pending the verification whether our legitimate grounds override yours.

Where processing has been restricted under the aforementioned conditions, such personal data shall, except for storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.
If the limitation of the processing is restricted, you will be informed by us before the restriction is lifted.

11.5 Right to information (Art. 19 GDPR)

If you have asserted us your right to rectification, erasure or restriction of data processing, we will inform all recipients of your personal data to correct, delete or restrict the processing of data, unless this proves impossible or involves disproportionate effort.
You also have the right to know which recipients have received your personal data.

11.6 Right to data portability (Art. 20 GDPR)

You have the right to receive your personal data, which you provided to us, in a structured, commonly used and machine-readable format. Also, you have the right to transmit those data to another controller, where
•    the processing is based on consent pursuant of Art. 6 para. 1 s.1 lit. a) GDPR or of Art. 9 para. 2 lit. a) GDPR or is based on a contract pursuant of Art. 6 para. 1 s. 1 lit. b) DS-GVO; and
•    the processing is carried out by automated means.

In exercising your right to data portability, you have the right to obtain that personal data transmitted directly from us to another controller, as far as technically feasible. The right to data portability does not apply to processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority that has been delegated to us.

11.7 Right to object (Art. 21 GDPR)

Where we based the processing of your personal data on a legitimate interest (Art. 6 para. 1 s. 1 lit. f) GDPR), you may object to the processing. The same applies if the data processing is based on Art. 6 para. 1 s. 1 lit. e).
In this case, we ask you to explain the reasons why we should not process your personal data. Based on this we will terminate or adapt the data processing or show you our legitimate reasons why we continue the data processing.

11.8 Right to lodge a complaint with supervisory authority (Art. 77 GDPR)

Without prejudice to any other administrative or judicial remedy, you shall have the right to complain to a supervisory authority, in particular in the Member State of your residence, place of work or place of alleged infringement, if you believe that the processing of the personal data concerning you is against the infringes of the GDPR.
The supervisory authority to which the complaint has been submitted shall inform you of the status and results of the complaint, including the possibility of a judicial remedy according to Article 78 GDPR.

12. Subject to change

We reserve the right to change this privacy policy in compliance with legal requirements.